Frequently Asked Questions

Public Mode allows any website visitor or customer to converse freely with your assistant without authentication (ideal for customer service, marketing, and lead generation). Private Mode locks the chat interface behind a dedicated internal passcode or workspace credentials, making it perfect for company internal staff and confidential tools.

Yes! Every dedicated workspace has full control over its business title, hex theme accent color, custom welcome greeting, and light/dark theme presets. The chat interface automatically renders with your brand's unique visual identity.

Yes, your assistant can be directly embedded using a standard responsive iframe or linked directly via your dedicated subdomain URL on any website, CMS (WordPress, Webflow, Shopify), or web application.

You can track your live conversation utilization in your dedicated Client Portal dashboard. When nearing your tier limit, you can upgrade your plan seamlessly with zero service interruption. Enterprise plans include unlimited conversations.

Yes. Each workspace operates in an isolated tenant container. Subdomain portals and live chat sessions are protected with strict noindex robots directives and HTTP-level anti-scraping tags to ensure confidential company information is never indexed by public search engines.

No, we do not offer free trials or trial demo accounts. Because dedicated cloud infrastructure, custom subdomain routing, automated SSL certificates, and AI compute capacity are provisioned immediately upon account creation, all services require an active subscription. You are welcome to test our Live Interactive Simulator directly on our homepage to experience the AI engine before subscribing.

All subscription payments, plan upgrades, and setup fees are strictly non-refundable because cloud infrastructure, custom subdomain routing, automated SSL provisioning, and real-time AI compute capacity are provisioned instantly upon payment. You may cancel your subscription anytime to prevent future renewal charges while retaining active access through the end of your prepaid period.

ChatModel is a 100% digital SaaS platform, so no physical shipping is involved. Your dedicated client subdomain (e.g. brand.chatmodel.in), automated SSL security certificate, and workspace access credentials are provisioned digitally and immediately (within seconds to 15 minutes) after online payment verification. Onboarding details and management portal access are sent directly to your registered business email and displayed on your screen.

Yes. Workspace administrators can toggle active/inactive status at any time with one click. When disabled, the subdomain displays a clean maintenance screen and pauses incoming webhook calls.